The Group Staff Survey 2010/2011 result (1) gathered Gamanians’ thoughts and opinions about the company, among which the item, ‘customer service’ showed that there is room for improvement regarding managing relationship with internal and external clients. When thinking about how to improve customer satisfactory rate, we should consider both internal and external aspects. If every unit in a company could provide good service, naturally they could provide better products and services to external clients. It is all correlated. If Gamania could commit to customer service on all fronts then we could turn around the bad Gama-reputation that players perceive us.  

“Innovation” is often sorted into the field of “designers”, “engineers” or “management personnels”. As a matter of fact, it concerns every single member that takes part in an organization. Each can (and should,) find their “role” as a creative thinker... Yet, we were not encouraged to this type of Design Thinking in our education. Today, G!Voice wishes to introduce some simple methods that will help you “think outside the box” (Grin).  1. Be used to doing things you aren’t used to Everyone is used to sticking to things and procedures that they are familiar with (of course...). However, these “habits”

The GAMAbuddy is one of the most important symbols among us Gamanians. This month, G!Voice wishes to reminds you how often this little fellow pops up around you on a daily basis! Where do we usually see our little friend? Let’s take a look, shall we? ▲ Our mascot greets us every day when we set foot in Gama Island. ▲ It loves to watch us exercise during noontime at the gym. ▲ Or when we enjoy our afternoon tea, or share a smoke outside of Gama Island. ▲ GAMAbuddy’s favorite hobby is gazing out of display windows and

What expectations did the past have for the future? Why did our world today turn out the way it is? Have you ever wondered about these questions? 100 years again, 19th century artist Jean-Marc Côté illustrated a series of images titled “Visions of the Year 2000”. Let’s see how well his predictions fit with our modern society nowadays!      The future in the eyes of the past   How we imagined the future 100 years ago  Present day  Super cleaning robots Autonomous vacuum cleaners  Achievement: 130% Even though the robot is doing all the work, it is still

Doraemon was introduced in 1970 by Fujiko Fujio, and immediately became a household favorite to children and adults alike. The artist, Fujiko Fujio, designed Doraemon with a magic pocket that could pull out any gadget to solve any problems that occur in daily life. Because of its relativeness with the common people, Doraemon’s “inventions” are things we really hope to have in real life. According to Wikipedia, Doraemon has presented 1,963 items (2,000 including gadgets in animated versions) to date.   2012 is exactly 100 years before Doraemon’s birth date. The “100 years before the birth of DORAEMON” exhibition

Do you remember? On Oct 6th, 2012, over 9,000 fans packed into Taipei World Trade Center Hall 2 (Taipei Show Hall 2) just to get a glimpse of their favorite “singer”, Hatsune Miku.   Miku is a singing synthesizer developed by Crypton Future Media. When the software was first presented in 2007, there was no humanoid person to go with it. It was literally just an synthesizer application. Not even Crypton expected Miku to become the legacy it is now.   The Japanese website Nico Nico Douga, played a fundamental role in the popularity Hatsune Miku, as users starting

Does innovation and creativity bring us science fiction, or technological breakthroughs? On Jan. 9th, 2007, Steve Jobs used his iPhone to make the first call outside the company. It was made to a local Starbucks in San Francisco, in which the worker answered: “Good morning, how may I help you?” “I would like to take out 4,000 lattes, thank you.” Jobs laughs at his own joke, and adds, “No no, I was just kidding. Wrong number. Bye!” This was when iPhone was introduced to the world for the first time. The other defining moment was when Jobs initiated Google

Albert: “Eighteen. Wow. In human years, that means a company that has reached its ‘adulthood’, and has its own fully developed characteristics. Looking back on these 18 years, we really have come a long way. I wouldn’t say it was easy, but that’s what makes us unique. Gamania grew up as a ‘tough kid in hard times’ (laughs). It’s not uncommon to see international companies find a business model that works, and stick to it for the next 10 or 15 years to come. However, in Taiwan, things change faster than expected. The nature of our industry allows us

G! VOICE started out as the Gamanian magazine! ? ▲ In 2005, 4 volumes of the Gamanian were exclusively issued. ▲ Gamania’s CEO, Albert Liu. Albert’s words on the 1st issue of the Gamanian (2005): “The culture of a company is crucial to its growth and development. When I say ‘culture’, I’m referring to the way people interact and work with each other within a company. It determines things that we value along the way, and defines what we stand for. In 2002, when Gamania started testing the waters of the international market, we came in contact with a

“What is the Gama Iced Tea?”  “Is it available at Gama Island?” Many of our interviewers expressed their curiosity about this mysterious drink that is served in Gama Island. Exactly what is the recipe of this Gamania specialty? And what’s the story behind it? G!Voice calls out the history of this beloved drink now! The Gama Iced Tea is inspired by something 3000 ft. above. The story goes back to when our Creative Director of the Brand Center, Ahbin Chen, noticed that a signature drink was promoted by the attendants during a flight. To think of it: Indeed, almost

About the Gamer: It started out by farming mobs for her brother’s character, yet ended up so enticed by the game that she ended up the most avid gamer in her family. She even got her parents to play, too! Just like that, Shauna embarked on a 10-year, love-hate relationship with Lineage. ////////////////////////////////////////////////////////////////////////////////////////////// Senior Gamer: Shuan First time encountering online games: 2002 Played Lineage for: 11 years (ongoing) Class: Elf Longest consecutive play: 36 hrs Greatest fear: Cheetos ////////////////////////////////////////////////////////////////////////////////////////////// ▲ Shuan was noted as one of the hottest Lineage gamers of all-time. The magazine Talker contains many interviews with

About the Gamer: Lunami’s name is very well-known among the Lineage community. When she first entered the world of online games back in 2001, it took her only a short period of time to become one of the top level players. She also won the Lineage Trivia award on MeetGee.com and gained celebrity-status thereafter. ///////////////////////////////////////////////////////////////////////////////////////////// Senior Gamer: Lunami First time encountering online games: 2001 Played Lineage for: 10 years Class: Princess Longest consecutive play: 18 hrs Interest: Cosplaying OLG characters ///////////////////////////////////////////////////////////////////////////////////////////// ▲ Lunami was noted as one of the hottest Lineage gamers of all-time. The magazine Talker contains many