G!VOICE conducted a special interview with Vivian He (right), GTW-CS and Emily Huang, GTW-CS as they shared the unspoken hard work in customer service.    Currently Gamania divides customer service sector into four divisions: staff who are responsible for answering customers’ calls, staff who deal with players’ online queries, staff who set up internal trainings for quality control of the customer service, and staff who assist in testing product quality and are part of QA team. Out of these four divisions, telephone customer service occupy the most people. Being front line customer service personnel is hard work. They need

    Ah Bin: “Courage is the process of escaping your comfort zone.”    Ah Bin: “Courage is the process of escaping your comfort zone.” The foundation’s activities encourage everyone to push their comfort zones and make them larger. They encourage people to have firm beliefs in their goals and strive for them. This process then enables them to take on even more challenges. Having courage means going to do things that you find extremely frightening, uncomfortable or just don’t like and also coming to terms with the possibility that you might fail. Sometimes the weight of a challenge,

Famous Astronaut Armstrong said, “One small step for man, a giant leap for mankind.” Now the scene shifted to Angry Birds, the moment when it is about to be flung what would it say? Would it snicker? Would its feather fall?  Videos about Angry Birds never disappoint me, and they always make me laugh! The Space edition of Angry Birds was launched on March 22. About a month ago, its official website released this video and quickly created sensational talk around the space edition. The video was inspired from true humor, the good kind of creativity. The creative team

Have you had an experience of trying to survive under cross fires? Have you ever experienced escaping with your partners in a dire situation?  This June, members in customer service unit participated fierce guerilla warfare. In addition to getting to know each other more, this activity also made the team more unified through collaboration.  There were also delicious BBQ and exciting team activities! The team activities consisted of three games so everyone had a field day. The winners also received lovely little gifts!  The three games were ‘A mouthful of fruit burst’, ‘Love & hug’ and ‘Who’s the rat’s

Speaking of Gamania, both the soft/ hardware and the design of office are in accordance with humanity so that Gamanians can have good working emotions. The consistent improvement allows Gamanians think straight, feel comfortable, and have more creative innovations. Most people picture offices as dull concrete cubes. However Gamanians, in game industry, not only have humanitarian working environment but also the liberal atmosphere in the office. Vigorous Gamanians spend almost 1/3 day circling around in the office so all Gamanians are aware of where the goodies are and which corner has changed secretly. Let’s see what they’ve been seen!

    Source: http: //www. hidabroot. org The recent trend in modern web design emphasizes on simplicity yet with versatile and accessible content. Every site is trying to present its product in the most obvious manner possible, with over-exposure and overwhelming information. They are eventually buried among all the other hypertext messages, ending up with the visitor clicking off after a few brief glances. According to Sheena Iyengar’s “Jam Study”, it is suggested that when a being is offered too many options, the more difficult it becomes to make an actual choice. (View the Jam Study here)   It

According to renowned Taiwanese medium, Management Magazine, out of the top 10 corporate management tools, ‘Staff proposal’ is ranked at number 4. It is not difficult to see how important ‘staff proposal’ is for companies to enhance competitiveness. Not only did the data show us that, but well-known global companies had already carried out such initiative, such as American internet giant, Google, French bank magnate, Société Générale, Asian automobile tycoon, Toyota and Taiwanese real estate frontrunner, Sinyi Realty etc. These companies all have their unique internal proposal mechanisms. In the past, Gamania had held many internal creative proposal competitions,

  Year 2012 marks the 5th year of Taiwan eSports League and a proud year for Gama Bears! They won the highest honor, Professional Super Cup of TeSL for S&K: SF and KR. With the aid from the new joined force, Sen, they also won the champion for SCII and earned the highest honor, Mars Cup of TeSL.   The Mars Cup (for SCII) was a precious win!  SF joined force with KR and took the Professional Super Cup of TeSL in the 5th year.    Before winning these two champions in the 5th year, Gama Bears has had

For this special issue, we have invited the director of HR, Linus, to share his secrets to success. The following sections introduce Linus’ precious advice for all gamanians. Pay attention, and keep improving G!VOICE: As the result of Gamanian leaders’ votes on the must-have skills, “Professional Intel”, “Problem Solving” and “Social Innovation” stand out among the rest. How should we tackle these three areas, then? Linus: From the angle of professional intel, I believe that the desire to learn is a very important attitude one most embody. For example, being the director of the HR department, I need to

I have recently come across a story that really blew me away: “Taiwan has broken 2 world records: a whopping 49 marathons races were held in 2012 (42.195 kilometers in total). falling in 4th place only behind the United States, the United States, and Japan. Taiwan hold the highest density of runners in an area based on the ratio of population and land. Wow! That is really something. Many friends around me have participated in some kind of marathon race. Some even already signed up for the 2013 Tokyo Marathon and are undergoing intensive training as we speak! The

The much anticipated Mabinogi: Heroes was announced to be launched in Taiwan this year, immediately causing a surge of discussion on the web. Embodied three exclusive features: real fight, real interaction and real game scene, Mabinogi: Heroes’s ultra-real visual presentation and real-life fighting experience hype up player’s anticipation. The official website will be officially opened on June 1st, players can step into the world of Mabinogi: Heroes and experience the shocking sensation of ‘realness’ in the virtual world!  Mabinogi: Heroes: give you the sensation of ‘real fights’! Ultra-Simulated Fights: ‘Feel’ the Thrill and Sensation! The much awaited Mabinogi: Heroes

In the fierce competition in the capital market nowadays, business owners could only wish their shops are filled with customers and their products pre-sold way before official launch. Shrewd sales personnel wish they could see through customers’ minds and know what they are thinking so they could earn handsome amount of commission fees. In this day and age, everyone wants to know what the customers think, what they want and how to get them to pay. In this article, I’ll introduce a research method that could have an insight into consumers’ real demands—context inquiry.   Context inquiry is a