G!VOICE conducted a special interview with Vivian He (right), GTW-CS and Emily Huang, GTW-CS as they shared the unspoken hard work in customer service.    Currently Gamania divides customer service sector into four divisions: staff who are responsible for answering customers’ calls, staff who deal with players’ online queries, staff who set up internal trainings for quality control of the customer service, and staff who assist in testing product quality and are part of QA team. Out of these four divisions, telephone customer service occupy the most people. Being front line customer service personnel is hard work. They need

    Ah Bin: “Courage is the process of escaping your comfort zone.”    Ah Bin: “Courage is the process of escaping your comfort zone.” The foundation’s activities encourage everyone to push their comfort zones and make them larger. They encourage people to have firm beliefs in their goals and strive for them. This process then enables them to take on even more challenges. Having courage means going to do things that you find extremely frightening, uncomfortable or just don’t like and also coming to terms with the possibility that you might fail. Sometimes the weight of a challenge,

Famous Astronaut Armstrong said, “One small step for man, a giant leap for mankind.” Now the scene shifted to Angry Birds, the moment when it is about to be flung what would it say? Would it snicker? Would its feather fall?  Videos about Angry Birds never disappoint me, and they always make me laugh! The Space edition of Angry Birds was launched on March 22. About a month ago, its official website released this video and quickly created sensational talk around the space edition. The video was inspired from true humor, the good kind of creativity. The creative team

Have you had an experience of trying to survive under cross fires? Have you ever experienced escaping with your partners in a dire situation?  This June, members in customer service unit participated fierce guerilla warfare. In addition to getting to know each other more, this activity also made the team more unified through collaboration.  There were also delicious BBQ and exciting team activities! The team activities consisted of three games so everyone had a field day. The winners also received lovely little gifts!  The three games were ‘A mouthful of fruit burst’, ‘Love & hug’ and ‘Who’s the rat’s

Speaking of Gamania, both the soft/ hardware and the design of office are in accordance with humanity so that Gamanians can have good working emotions. The consistent improvement allows Gamanians think straight, feel comfortable, and have more creative innovations. Most people picture offices as dull concrete cubes. However Gamanians, in game industry, not only have humanitarian working environment but also the liberal atmosphere in the office. Vigorous Gamanians spend almost 1/3 day circling around in the office so all Gamanians are aware of where the goodies are and which corner has changed secretly. Let’s see what they’ve been seen!

    Source: http: //www. hidabroot. org The recent trend in modern web design emphasizes on simplicity yet with versatile and accessible content. Every site is trying to present its product in the most obvious manner possible, with over-exposure and overwhelming information. They are eventually buried among all the other hypertext messages, ending up with the visitor clicking off after a few brief glances. According to Sheena Iyengar’s “Jam Study”, it is suggested that when a being is offered too many options, the more difficult it becomes to make an actual choice. (View the Jam Study here)   It

According to renowned Taiwanese medium, Management Magazine, out of the top 10 corporate management tools, ‘Staff proposal’ is ranked at number 4. It is not difficult to see how important ‘staff proposal’ is for companies to enhance competitiveness. Not only did the data show us that, but well-known global companies had already carried out such initiative, such as American internet giant, Google, French bank magnate, Société Générale, Asian automobile tycoon, Toyota and Taiwanese real estate frontrunner, Sinyi Realty etc. These companies all have their unique internal proposal mechanisms. In the past, Gamania had held many internal creative proposal competitions,

  Year 2012 marks the 5th year of Taiwan eSports League and a proud year for Gama Bears! They won the highest honor, Professional Super Cup of TeSL for S&K: SF and KR. With the aid from the new joined force, Sen, they also won the champion for SCII and earned the highest honor, Mars Cup of TeSL.   The Mars Cup (for SCII) was a precious win!  SF joined force with KR and took the Professional Super Cup of TeSL in the 5th year.    Before winning these two champions in the 5th year, Gama Bears has had

For this special issue, we have invited the director of HR, Linus, to share his secrets to success. The following sections introduce Linus’ precious advice for all gamanians. Pay attention, and keep improving G!VOICE: As the result of Gamanian leaders’ votes on the must-have skills, “Professional Intel”, “Problem Solving” and “Social Innovation” stand out among the rest. How should we tackle these three areas, then? Linus: From the angle of professional intel, I believe that the desire to learn is a very important attitude one most embody. For example, being the director of the HR department, I need to

I have recently come across a story that really blew me away: “Taiwan has broken 2 world records: a whopping 49 marathons races were held in 2012 (42.195 kilometers in total). falling in 4th place only behind the United States, the United States, and Japan. Taiwan hold the highest density of runners in an area based on the ratio of population and land. Wow! That is really something. Many friends around me have participated in some kind of marathon race. Some even already signed up for the 2013 Tokyo Marathon and are undergoing intensive training as we speak! The

The much anticipated Mabinogi: Heroes was announced to be launched in Taiwan this year, immediately causing a surge of discussion on the web. Embodied three exclusive features: real fight, real interaction and real game scene, Mabinogi: Heroes’s ultra-real visual presentation and real-life fighting experience hype up player’s anticipation. The official website will be officially opened on June 1st, players can step into the world of Mabinogi: Heroes and experience the shocking sensation of ‘realness’ in the virtual world!  Mabinogi: Heroes: give you the sensation of ‘real fights’! Ultra-Simulated Fights: ‘Feel’ the Thrill and Sensation! The much awaited Mabinogi: Heroes

    Albert: The Elements of Courage - Breaking the Norm and Making Ideas a Reality   Albert: “I believe that courage requires several basic elements. The first is that you must be willing to set a goal for yourself that takes you out of your comfort zone. To put it simply, you must dare to dream. This goal must exceed what you believe your current capabilities are. The second element is realizing this goal. You must be able to actually stand up, take the first step forward and begin the journey to achieving your goal. You must dare

For this issue of G!VOICE, we are fortunate to invite our  long-time human resources correspondent, Fay Chen, to offer us valuable advice. Fay is the most prestigious consultant and chief technical adviser for the ── DDI, Asian branch. ▲G!Voice visits our longtime human resources correspondent, Fay, at the DDI South-east Asian Headquarters in Taipei 101. Management is all about social skills and interactive communication G!VOICE: From your past experience with the Logistics, Creativity, R&D and Operations team, what strengths do you think they each have? What suggestions would you give to each of the four main units? I think

When we were young, we all had the experience of looking into a kaleidoscope with one eye-- Remember how it felt like to be fascinated by the different patterns that almost never repeated themselves? Indian designer Nishant Jethi integrates the idea of the kaleidoscope with garbage and prompts the world to take a closer look at the “dazzling fashion” of garbage pollution from a new perspective.     In India, littering in public streets is the norm. Everyone does it, no matter in rural or urban areas. When local charity organizations decided to bring this issue to serious attention,

Cyphers—Brand New Attack Method: 3D Ground-Air Battle  First action DOTA mater piece, Cyphers provides players not only the fun of strategic collaboration but 3D ground-air attacks. Players can break through 2D limitation and the game challenges the players’ defense skills. In addition, the extravagant and fluent action elements elevate the awesomeness to a whole new level which players cannot stop talking about. The to be launched Cyphers has officially announced its Chinese title on June 13th. Cyphers is a game that features in attack tactics and strategies. Players cannot but marvel the new DOTA and hope that Cyphers can

Summer is the peak season for game industry, Gamania will not be absent from the mobile game market. Presenting branding new mobile content, Gamania officially launched SubCat with enhanced visual quality. In addition, two new quests were added: East Sea Dragon Palace and Honey Strait. The new game targets cat-lovers, recreational players and iPad owners and seeks to attract spotlight with the hottest ‘screen-wipe’ method.   This time we did an unannounced interview with potential player, Grace from operator, to test the game effect of SubCat HD.   We installed SubCat HD to iPad and placed it on Grace’s

▲Spokesperson and Taiwanese celebrity, Jolin Tsai, representative from Korean developer (left) and COO of GTW, Vincent Chuang (right).  July 13th, 2012 [Gama News] Gamania’s annual masterpiece, Cyphers launched the official open beta test on July 31st 2012. Cyphers embodies the thrills of DOTA strategic appliance and exciting action games. Taiwan was announced as the first overseas launch location and was positively perceived by players, who expressed high anticipation for this game. Two game modes, point accumulation battle and player vs. computer, were added for the open beta on July 31st Open Beta. The ‘union system’ was also opened to

▲The map of U.S presented through inforgraphics: the features of each state was presented through different colors and illustrations, elevating the visual enjoyment.      What is Infographics？   Infographics is a compound word comprises of information and graphic. Basically it is a graphic, visual representation of specific information, message or knowledge. Examples of infographics range from maps, metro or bus maps, data graphs on the newspapers to various diagrams on Excel.    Originally infographics were used mostly on newspapers or magazins to illustrate the storyline or the plot of an incident. During 1970-90, the art editor of The

Gama-Townhall  What is it that enabled this 30+ young guy to establish iPartment, a dating social networking site that spreads across China Strait and has over 30 million members? This virtual apartment provides a platform for people to make friends online. It is not only one of the most famous dating sites in Taiwan but successfully made its way to China and became one of the top 3 dating websites there. We invited this young entrepreneur, the chairman of SunFun Info., Ltd, Chang Chia-Ming to share his story of success with us in Gama-Townhall.  iPartment : http://www.i-part.com.tw   How We

In the digital time, millions of information is transferred or exchanged in the virtual world in the speed of light at every second. If you want to be the leading creator in the digital entertainment time, you must have a clear sense of market trend. There are certain ‘required credits’ you must study and obtain before you could become a creator. These would be useful tools when Gamanians to explore and expand the territory in the future.     Required Credit 1: Communities? Networking? Get it Straight First!    What is a community? Scholar Shafer (1999) defined it loosely