Do it a step ahead, in exchange for customers’ 100% satisfaction  The Ritz Carlton is a world renowned international luxury hotel chain. Its founder, César Ritz was the king of hotel industry. The reason for him to claim the thrown of the empire was not because his countless chained hotels, but that he implanted the principle and the spirit of ‘customer service’ into the corporate DNA and his staff. “Amazing, ultimate customer experience” is the service quality that Ritz Carlton demands. Such service spirit takes place in every Ritz Carlton hotels all over the world. In the book, “The

Directed and portrayed by Italian cinematic maestro—Roberto Benigni G!VOICE Recommend:  “In life, it doesn’t matter what obstacle you run into, be optimistic, and make it a crazy game! Only the ones who believe life is beautiful becomes the winner in the end. If you’re fed up with the ‘emptiness’ of Hollywood, then you should prepare a spare evening to enjoy this movie. The deep thoughts brewing in the air after you finish watching the movie… and that each time you re-watch it, the magic is still there…  In this film, Roberto Benigni adopted black humor to map out the

As the leading figures of digital entertainment, Gamania is honored with the opportunity to work with IDEO, which is currently one of the most innovative design companies! During the project, IDEO flew out to Taiwan and got together with Gamania members,in order to discuss how the concept of Design Thinking can be actualized? G!Voice takes you in for a closer look!  Before the official meeting, IDEO hopped on a plane and came to Taiwan for a “Looking in” interview. The team learned about Gamania’s nature, working environment, company policy, brand image... etc, and most importantly, what our customers are

Work is an important place in business professionals’ lives, therefore the setting of the office more or less affects their lives. Magic mirror on the wall, which office is the coolest in the world? Inc magazine says that the coolest office belongs to the 2nd largest group purchase website, LivingSocial in the U.S. What so cool about it isn’t the advanced work facilities, but the young online company infuses with the old architecture, creating a vigorous and vibrant office with a unique bearing that pays tribute to the history. LivingSocial is located in Washington and was built by OTJ

We Love Sports   Summer is upon the doorstep, it is the time of the year where everyone ‘reveals’ himself/herself. Your ‘flab’ may shy you away from putting on short skirts or tank tops. In order to lose the fat, GTW-CS initiated ‘Health Battle: Move your body’ contest in April. The contest not only embodies the ‘family’ value and love your work spirit, but enhances body condition, figure shaping and team work.   The contestwas divided into three categories: fitness cycle relay, point-accumulation and ultimate challenge with the ‘devils’.   Fitness cycle relay took the form of group competition.

In this society we often switch our identities between servers and servees. What do you feel when you’re being served?  Yuan-Liou Publishing Co. once published a book, “How to move your customer”. There was a story about customer service that took place in a simple westernized restaurant (with a la carte meals with coffees). I think everyone could relate to this experience: in the somewhat hectic lunch time, the coffees that are supposed to come after the meal are either forgotten or needed to be urged several times. If there are several people having lunch together, sometimes the waiter

“What would a TV commercial from 40 years ago be, when it’s being re-interpreted through modern technology and the internet?” Are you curious about the answer? Let Google answer it.   Google carried out a project, Google Project Re:Brief where it selected classic American commercials from the 60s and 70s, including Coca Cola, Volvo, Avis Car Rental and Alka-Seltzer, and destructured these commercials.    Concept-wise, Google wants these classics to transcend beyond the one way communication as mere TV commercials or 2-dimensional advertisements but to add the interactive feature of modern technology, such as social media, mobile phones, internet,

Customer servicing is very important strength a brand exhibits in market sales. What it stands for internally is everything the brand embodies: from the sufficiency of hardware equipment to the organization and management of software; from product R&D, completion, complete profit mechanism to corporate culture and style. Every detail has to be in tune, and together they represent the performance one sees. Just like the ballerinas on stage, they endured the tough training from their mentors, they developed great sync with the musicians and they trained day and night just for that perfect moment on stage. You may not

According to brand survey in 2011, Gamania takes a leading role in terms of brand recognition and market share among game industry. Gamania’s brand image gives people a youthful, vigorous impression, however in the customer satisfaction regard, it still has room for improvement! In this issue, we invited 3 supervisors: section chief of Customer Service, Paul Hung, division chief of 2nd division of Game Operation, Ken Tang and section chief of Internet Technology, Paul Ding to talk about the current situation of Gamania’s customer service. In the meantime, we also like to gather minds about enhancing our customer service

G!VOICE Recommend: “This is a memoir of the renowned recorder, Geoff Emerick’s years with the greatest band, the Beatles in EMI’s studio on 3 Abbey Road. From the Beatles mania to they each went their ways. Geoff witnessed it all and documented honestly in the book on the Beatles’ private sides: their conflicts, arguments, their adorable and capricious side. In addition, he also documented the behind the scene stories and process of creating the greatest rock n’ roll album in studio 3. It’s definitely a book worth reading! ”   Introduction 3 Abbey road, the address of EMI recording

The Group Staff Survey 2010/2011 result (1) gathered Gamanians’ thoughts and opinions about the company, among which the item, ‘customer service’ showed that there is room for improvement regarding managing relationship with internal and external clients. When thinking about how to improve customer satisfactory rate, we should consider both internal and external aspects. If every unit in a company could provide good service, naturally they could provide better products and services to external clients. It is all correlated. If Gamania could commit to customer service on all fronts then we could turn around the bad Gama-reputation that players perceive us.  

With the popularization of mobile devices, you see people toying with their smartphones or tablets during meetings, lunch, watching TV, on the MRT. No matter if you are playing games, reading the news or just surfing the net, these things have already become a crucial part of living. Hence the implosion of apps in the current market. There are so many of them, some realistic, and others simplistic. A design that blossoms out of such context, that apparently adapts best to the clean-cut, fast-paced logic of mobile apps, is Flat Design.   What is Flat Design? In simple word,

Commercial videos come from creativity. Creativity is an intangible form: when you think about something that no one has thought of while taking a dump or riding a scooter. That is pure orgasmic for creative personnel! That light bulb of idea flashes and you instantly write down your thoughts. The next day you describe it to your client in shining armor, indulging yourself in clients and colleagues’ applause and admiration (imagining successful proposal in my mind…)   So to talk about the ‘logic’ or ‘meaning’ behind creativity is a contradiction in itself. Can something that flashes into your mind

“Innovation” is often sorted into the field of “designers”, “engineers” or “management personnels”. As a matter of fact, it concerns every single member that takes part in an organization. Each can (and should,) find their “role” as a creative thinker... Yet, we were not encouraged to this type of Design Thinking in our education. Today, G!Voice wishes to introduce some simple methods that will help you “think outside the box” (Grin).  1. Be used to doing things you aren’t used to Everyone is used to sticking to things and procedures that they are familiar with (of course...). However, these “habits”

Apple, the brand that I cannot get through a single day without. I believe there are a lot of people out there that, like me, fill their day between iPhones, iPads and Macbooks. As if they really are that busy. Seriously, is it that “We own machines? Or do the machines own us?” This kind of talk will forever be an on-going debate, yet just very recently, I figured out what purpose each of these serve in my daily life, and I’m back in control once again!   Its starts from iPhone 3G People might think that I was

Career and life can be compared to playing games, the stronger you become, the higher stage you could reach! However, one shouldn’t sacrifice happiness for achievements. Family shouldn’t be the price to pay for success!  Universum releases the global talent attraction index: “The World’s Most Attractive Employers 2011”, Google, Microsoft and Apple are among the top 10 list. The reason Google is ranked at no.1 is because of its innovative work culture, great work ambianace and handsome bonus and benefits. Another report from the latest news says that the United Nation consigned Columbia University to research on World Happiness

Can a simple bottle be an instrument too? Although all we learn from physics class tell us otherwise, nothing is impossible in the minds of creative designers. Tama Art University student Fujiwara Jun came up with a design known as “Re:  Sound Bottle”, a system that collects sounds into a glass jar containing complex wires. This device records any sound automatically and converts it into beatbox music by popping the lid. The sounds are a bit disjointed, but you can’t stop bobbing your head to it!  Sounds you encounter on a daily basis, such as: Clapping, chatting, or snapping

“Thinking!” This paradoxically simple yet deep concept effects the smallest establishment of a humble shop, to the great history of human civilization. However. . . How do you define the act of thinking? Should it be as heavy as Rodin’s Le Penseur, or as light as an innocent child, wrinkling brows?   In fact, the only rule you need to have in a brainstorming session is that, there are no rules! The process of inspirational thinking should be the act of “emptying your brain” and connecting everything that pours out of your mind at the moment. Just freely associate